Pan Pacific Xiamen(Near the Ferry to Gulang Island and Metro Station)

We were a group of 7 members in a family and we booked 4 rooms. We enjoyed our stay in Pan Pacific Xiamen very much. The hotel exceeded our expectations in terms of rooms , and we need to particularly mention, especially in terms of service. The rooms were huge with lots of space, twin beds, a desk and a walk in closet area where we could place our luggage and clothes. The bathrooms were well designed with space for shower as well as a separate bathtub. And lots of glass and mirrors. The breakfast was a very scrumptious spread of different kinds of food. But the best experience was with the hotel staff. They were very polite and very helpful. From the managers to the young bellhops, to the uncles who opened our car doors, we had excellent service from everyone. A couple of people warrant special mention. I sincerely do hope the hotel takes note of these excellent staff. First is Ray, the concierge captain. He was the person who gave us the most assistance, with important information on transport and sightseeing advice, and provided us with lots of assistance and various details and made our stay there extremely pleasant. Without him, we would most likely not have enjoyed ourselves so much. Maximum points to Ray. Thank you. We will stay again if only to have your special attention. It is always the human touch that we remember for a long time. Another person we would like to thank is Gary, the front desk captain. He was always very cheerful and patient, answering our many questions, and assisting us in calling restaurants for enquires. His was a pleasant face to have around the hotel. Also maximum points to Gary. Thank you. Once again, thank you guys for a very nice stay.

Wen