Pan Pacific Xiamen(Near the Ferry to Gulang Island and Metro Station)

We were a group of 7 members in a family and we booked 4 rooms. We enjoyed our stay in Pan Pacific Xiamen very much. The hotel exceeded our expectations in terms of rooms , and we need to particularly mention, especially in terms of service. The rooms were huge with lots of space, twin beds, a desk and a walk in closet area where we could place our luggage and clothes. The bathrooms were well designed with space for shower as well as a separate bathtub. And lots of glass and mirrors. The breakfast was a very scrumptious spread of different kinds of food. But the best experience was with the hotel staff. They were very polite and very helpful. From the managers to the young bellhops, to the uncles who opened our car doors, we had excellent service from everyone. A couple of people warrant special mention. I sincerely do hope the hotel takes note of these excellent staff. First is Ray, the concierge captain. He was the person who gave us the most assistance, with important information on transport and sightseeing advice, and provided us with lots of assistance and various details and made our stay there extremely pleasant. Without him, we would most likely not have enjoyed ourselves so much. Maximum points to Ray. Thank you. We will stay again if only to have your special attention. It is always the human touch that we remember for a long time. Another person we would like to thank is Gary, the front desk captain. He was always very cheerful and patient, answering our many questions, and assisting us in calling restaurants for enquires. His was a pleasant face to have around the hotel. Also maximum points to Gary. Thank you. Once again, thank you guys for a very nice stay.

I stayed in a 2BR suite. I would like to commend Ludy from housekeeping for showing outstanding service level after I gave feedback on the lapses in the cleaning of the suite. She went out of way to make sure that I was comfortable in the suite and provided all amenities and cleaning services that I needed. She also fedback to her supervisor on my comments so that the housekeeper from another shift would attend to my requests. Sam Wu from concierge was also very helpful and attentive to our queries and needs. He made sure that our transport requests to various tourist attractions were met. In particular, he also advised on top attractions and details of moving around Gulang Island ourselves. Location and facilities in hotel were quite good.

Location is excellent! 2 mins walk from.Jianye Road Metro Station, Line 2. You can watch the details on youtube video. Just type "Holikl Tv Pan Pacific Xiamen Hotel Review". A lot of nearby shops for eating. Wifi is strong. Bathroom is clean and spacious. They provide bath salt! Room is comfortable. The staff is friendly. Value for money overall.

Great place to explore Xiamen. Super comfy rooms and luxurious facilities. Excellent service and especially the concierge Sam was very professional, spoke good English, gave us helpful tips and helped us many times with communication and taxi apps etc. Definitely recommend!

Hotel was top class, absolutely amazing value as it was a 5 star hotel. Room was amazing and bed so comfortable. I was only on a stopover but the staff were very friendly and helpful. The buffet breakfast was one of the best I have had in Asia. Great location, but unfortunately I had quite an early flight so couldn't fully explore. The check in was so easy, and the receptionist spoke excellent English, and the concierge arranged a taxi for me in the morning to the airport and told the driver exactly where to take me.