Pan Pacific Xiamen(Near the Ferry to Gulang Island and Metro Station)

I stayed in a 2BR suite. I would like to commend Ludy from housekeeping for showing outstanding service level after I gave feedback on the lapses in the cleaning of the suite. She went out of way to make sure that I was comfortable in the suite and provided all amenities and cleaning services that I needed. She also fedback to her supervisor on my comments so that the housekeeper from another shift would attend to my requests. Sam Wu from concierge was also very helpful and attentive to our queries and needs. He made sure that our transport requests to various tourist attractions were met. In particular, he also advised on top attractions and details of moving around Gulang Island ourselves. Location and facilities in hotel were quite good.

We had a comfortable stopover here between Australia and Europe. Might be a bit challenging to get there from the airport by cab without some Chinese, but we (with decent Mandarin) waited in the line for cabs to Xiamen city area outside the terminal and paid 35 CNY (the fare was the same on the way back -- the concierge called us a cab. Both ways cab drivers were happy to use their meter and to take cash). Front desk staff spoke pretty decent English and check in was easy -- there was a brief quibble about whether or one or two breakfasts were included in the rate but this was solved quickly and appropriately. The room was quite comfortable although the bathroom, though well fitted out was starting to show a bit of age. A really nice buffet breakfast, too. All in all a very good stay and great value compared to Australia.

I can't speak highly enough of the staff at this hotel. The closest I can think of is that they treated us like family. The room was large, the air conditioning was perfect, the view was great and the bed, whilst firm, gave this western back a good night's sleep each night. There were little things like giving us extra coffee satchels after a couple of days when they realised that we weren't using the teabags. We relied on the concierge team to book us taxis and they were very happy to do so, offering us other information in a smiling, friendly manner. Each person that we encountered from the cleaners, to the door people, from the breakfast attendant to the check-in desk people, was welcoming and helpful. There was always someone who could communicate fluently in English. The location near the subway station is ideal and its not far from Haiwan Park. We had a great stay.

Great 2 bedroom 2 bathroom apartment perfect for family use . Also the bonus is room lounge have wash machine and dryer so convenient for our travel need. Staff are so helpful that help us to send parcel and order taxi for us. Special thanks to lobby manager Ray to mange parcel delivery which save us time to manage paperwork.

The room is of reasonable size. The room is clean. The staff are polite and friendly.